fc999 Terms and Conditions

1. General Provisions

fc999 is an online gaming and betting platform that provides entertainment services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between fc999 and you ("User").

All services provided through the fc999 website, mobile application, or any other digital channel are governed by these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

These Terms are written in Bengali and apply to the Bangladesh market. In the event of any dispute or ambiguity, the Bengali version of the text shall be considered final.

2. Account Registration and Eligibility

To open an account and use services on the fc999 platform, the following eligibility requirements must be met:

• You must be 21 years of age or older.
• You must provide genuine and accurate information.
• Each person may operate only one account.
• If any information provided at the time of registration changes, you must notify us immediately.
• Operating an account on behalf of another person is prohibited.

For identity verification (KYC) purposes, fc999 may request a national identity card, passport, or other documents at any time. If the requested documents are not provided within the specified period, the account may be temporarily suspended.

3. Deposit and Withdrawal Policy

3.1 Deposit

The following payment methods are available for depositing funds on the fc999 platform: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳100 (per method).
• Deposit processing is generally completed instantly.
• Deposited funds will only be credited to your own account — deposits made through third parties are not accepted.
• If a deposit fails due to a technical error, please contact us via live chat.

3.2 Withdrawal

Withdrawal requests are generally processed within 1 hour.

• Minimum withdrawal amount: ৳500.
• Withdrawal requests can only be made using the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals cannot be made until the wagering requirements of any applicable bonus have been met.
• fc999 reserves the right to request additional verification for unusual transactions.

4. Bonuses and Promotional Offers

fc999 offers bonuses and promotional offers to registered users from time to time. These offers are subject to the following general terms:

4.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to ৳20,000.
• The wagering requirement for this bonus is 10 times the combined total of the deposit and the bonus.
• The wagering requirement must be met within 30 days of receiving the bonus.
• If a withdrawal is requested before the wagering requirement is met, the bonus amount will be forfeited.

4.2 General Bonus Terms

• Each bonus offer may have its own specific terms — please read them before accepting an offer.
• Attempting to claim bonuses using multiple accounts is strictly prohibited.
• fc999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonus cashout limits may apply — please refer to the terms of the specific offer.
• Specific terms of the VIP program apply for VIP cashback benefits.

5. Gaming Rules

All gaming and betting activities on the fc999 platform are governed by the following rules:

• Each game has its own rules, which are described in detail on the relevant game page.
• If the outcome of any bet is disputed due to a technical error, fc999 reserves the right to make the final decision.
• In the event of an internet disconnection, decisions regarding any active bet or game will be made according to the server-side record.
• In live casino games, the dealer's decisions and rules are final, but an appeal may be made in the case of an obvious error.
• In sports betting, if an event is cancelled, the bet will be refunded.
• Arbitrage betting or attempting to profit from errors by placing bets on different outcomes of the same event is prohibited.

fc999 is committed to ensuring fair play. All game outcomes are determined through verified random number generator (RNG) technology.

6. Prohibited Conduct and Activities

The following activities are strictly prohibited on the fc999 platform, and violations may result in account closure and forfeiture of deposited funds:

• Creating or operating multiple accounts.
• Registering with false or misleading information.
• Conducting transactions using stolen, illegal, or third-party funds.
• Playing games using bots, automation software, or artificial intelligence.
• Attempting hacking, phishing, or cyber attacks.
• Harassing, threatening, or abusing other users.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage without reporting them to fc999.
• Using the platform for money laundering or illegal financial activities.
• Attempting to influence betting outcomes through collusion or coordination.

7. Intellectual Property Rights

All content on the fc999 platform — including logos, trademarks, graphics, designs, software, code, and other elements — is the intellectual property of fc999 or its licensors.

• Copying, distributing, or publishing fc999 content for any purpose other than personal use is prohibited.
• fc999 trademarks or logos may not be used without written permission.
• Game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) hold their own intellectual property rights.

8. Limitation of Liability

fc999 bears no liability for the following:

• Losses caused by internet disconnection or technical errors.
• Delays or issues caused by third parties (payment providers, game developers).
• Any loss resulting from a user's own negligence or provision of incorrect information.
• Service disruption due to force majeure events.
• Financial losses arising from gaming — gaming always carries risk.

Users of the fc999 platform use the service at their own risk. fc999 does not guarantee continuity or uninterrupted availability of service, but strives to provide the best possible service.

9. Account Closure and Suspension

9.1 Account Closure by User

You may close your account at any time on your own initiative. To do so, contact us via live chat or email. It is mandatory to withdraw your balance before closing the account; withdrawals will not be possible after closure.

9.2 Account Suspension by fc999

fc999 reserves the right to suspend or permanently close an account in the following circumstances:

• Violation of these Terms.
• Failure to complete identity verification or provision of false information.
• Suspicious or fraudulent activity.
• Participation in prohibited activities.
• Order from a court or relevant authority.

The verified balance (excluding bonuses) of a permanently closed account will be returned, unless it was obtained through prohibited activities.

10. Responsible Gaming

fc999 places the highest importance on responsible gaming. Gaming is an entertainment activity — it is not a solution to financial problems.

• Users may set deposit limits, betting limits, or session limits for themselves.
• Through the self-exclusion feature, users can take a break from the platform for a set period or permanently.
• If signs of gaming addiction appear, please contact our support team.
• Users under the age of 21 will not be permitted to use the platform under any circumstances.

For more details, please read our Responsible Gaming page.

11. Changes to Terms

fc999 reserves the right to amend these terms and conditions at any time. Users will be notified in a timely manner of any significant changes.

• Continued use of the platform after updated terms have been published will be considered acceptance of the new terms.
• Users are responsible for reviewing this page on a regular basis.
• The date of any change will be displayed at the top of the page as "Last Updated".

12. Contact and Dispute Resolution

For any questions, concerns, or complaints regarding these terms and conditions, please use the contact methods below:

• 24/7 Live Chat — the fastest way to get a response
• Email: [email protected]

After a complaint is submitted, our team will investigate and provide a resolution as quickly as possible. All complaints are reviewed impartially.